Vineet nayars employees first, customers second the. Then each company should find its own methods and catalysts, like those employed by hclt, to increase transparency and trust and cultivate a culture for change. Employees first, customers second vineet nayar tedxaix. Adopt the philosophy of employees first, customers second, and throw all of their weight behind it. In todays column i interview vineet nayar, ceo of hcl technologies, one of the. One such idea putting employees first and customers second sparked a revolution at hcl technologies, the it services giant. Nayar derived the employees first, customers second efcs philosophy. Employees first, customers second by anindya chakravorty, vineet nayar from flipkart. In 2005, vineet nayar became the leader of indian it and consulting company hcl technologies. Vineet nayar s employees first, customers second efcs is a first person ceo account of the transformation of their enterprise. Everyday low prices and free delivery on eligible orders. In his book employees first, customers second vineet.
One such ideaputting employees first and customers secondsparked a revolution at hcl technologies, the it services giant. K eystone is always interested in helping new or existing businesses compete in the aftermarket industry. Nayar emphasizes the literal definition of that term. In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must more than 100,000 copies sold. Jun 09, 2015 vineet nayar is the former ceo of hcl technologies, founder of the sampark foundation and author of a book that is considered as a revolution in management, employees first, customers second. Contents about vineet nayar introduction chapter 1. Feb 02, 2009 employee first, customer second efcs is a radical new philosophy of hcl technologies. Vineet nayar competitors, revenue and employees owler. Earlier this year we welcomed total produce, everfresh, payex, bactiguard and avito to our client base. Feb 11, 2018 it companies need holistic innovation for digital transformation. Second, customers were increasingly demanding integrated it services that could give them. The first sale went so well, vicki did a second the first and second each had about 7,000 views and then a third which got about 10,000 views.
Sergio marchionne, ceo of chrysler group, demonstrates handson leadership with his employees. Vineet is recognised as one of the worlds foremost voices on human potential management and workplace transformation, thanks to his groundbreaking employees first, customers second philosophy which puts humans at the centre of businesses. As a result, 25,000 people looked up to him and waited for his direction. Jan 14, 2015 the idea of putting employees first and customers second might seem counterintuitive to our beliefs but vineet nayar of hcl which originally stood for hindustan computers ltd. Employees first customers second by vineet nayar rajs lab. Applying leadership pricipals6 11 question 1 vineet nayar. Videowhen i worked for ibm, the customer was always right. Each new customer application is carefully evaluated to ensure that we compliment the needs of your business. Mirrormirror creating the need for change learning to face reality rising through the ranks. Born in 2005, the employees first, customers second efcs philosophy turned basic management principles upside down and changed. Vineet nayar author of employees first, customers second. Employees first, customers second vineet nayar bok. New customers as an asap customer you get access to our online catalog, stock availability virtually 24 hours a day, 7 days a week, allowing you to order parts at your convenience.
Now its stena, victoria park, net1, formpipe, projektengagemang and marginalen bank who we warmly welcome to the club. If you choose to create an account, you will be able to save your personal information so that you can complete your orders more quickly and have a record of past purchases. Turning conventional management upside down, he describes how hclt successfully left behind outdated 20th century management practices and. Start here if you are moving out of your current home and need to stoptransfer service, or if you are moving into a new home that already has service and need to set up your account. Employees first, customers second by vineet nayar full. Vineet s implementation of efcs at hcl technologies, where he was appointed ceo from 200720, was a noted phenomenon in the business world. In this candid and personal account, vineet nayar hclts celebrated ceorecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making. One such ideaputting employees first and customers second sparked a revolution at hcl technologies, the it services giant. Employees first, customers second corporate rebels. Nayar believed that hclts employees first needed to admit the company had. Vineet nayar nayar clarified that the indian software service exporters should concentrate on holistic innovation for digital transformation and headwinds such as macroeconomic slowdown or protectionism would have little impact on their growth.
Jun 20, 2016 the funky fairy did three sales over four days. Each was a standalone facebook live that ran about 20 minutes. Jun, 2012 nayar knew that to arrest this downward slide, hclt had to do something maybe a lot of things differently. In this candid and personal account, vineet nayar hclts celebrated ceorecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. They are the first or second level of management and have such titles as supervisor, line manager, section chief, and office manager. Employees first, customers second free download as pdf file. As a special gift to new customers, you can take 10% off your initial order by entering newcustomer as the coupon code at checkout. At hclt, vineet nayar adopted an employees first structure in which management is accountable to employees, as well as the other way around. Annualized revenue growth versus growth in number of employees. Vineet nayar born 1962 is an indian business executive, author and philanthropist. Vineet nayars turnarond story is one of the masterpiece of evolving nature of. Their primary concern is the application of rules and procedures to achieve efficient production, provide technical assistance, and motivate subordinates. Jul 20, 2010 vineet nayar, ceo of hcl technologies, ltd. They are responsible for teams and nonmanagement employees.
Oct 08, 2012 employees first customer second by mr. Through this philosophy the aim was to create a unique employee organization, drive an inverted organizational structure, create transparency and accountability within the organization, and encourage a value driven culture. Vineet nayar transforms hcl technologies and answer the. He is the author of employees first, customers second. I knew in my heart that we as leaders had done nothing to win the trust of our employees. Boston consulting group is an equal opportunity employer. Employees first, customers second book by vineet nayar. May 01, 2010 buy employees first, customers second.
In this candid and personal account, vineet nayarhclts celebrated ceorecounts how he defied the conventional wisdom that companies must put customers first, then turned the. Exhibit 9 hcl technologies and competitors number of employees. Tim is a manager at a local marketing group and consistently keeps his door closed, signaling to his employees that hed prefer not to be interrupted. Vineet nayar actually exercised adaptive leadership where he first judged the situation and shaped up the solution as per the requirements. Features like interchange, buyers guide and order history allow you to sell more and save time managing your account. In this candid and personal account, vineet nayar hclts celebrated ceo recounts how he defied the conventional wisdom that companies must put customers first, then turned. Change its form into what nayar calls a highperformance team. Vineet nayar is the author of employees first, customers second 3. For hcl chief executive vineet nayar success means employees. Customers can call the environmental services department to request new service, order online by downloading our app esd works for you, or call 311. Read the case study employee first, customer second. Leadership is about exercising leadership by mobilising the resources one has.
Be the first to ask a question about employees first, customers second. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories. The employees first, customers second transformation journey. Turning conventional management upside down by nayar, vineet isbn. Employees first customers second each company should undergo a mirror exercise on a regular basis to identify the true situation within the company. Oct 09, 2010 for hcl chief executive vineet nayar success means employees first, customers second vineet nayar is head of indias largest it services company, hcl, and he starts from the premise. Second, efcs at hcls first global customer meeting. Jun 08, 2010 one small idea can ignite a revolution just as a single matchstick can start a fire.
What is nayar s ideas about human resource development being transferable to other industries and other. In this candid and personal account, vineet nayar hclts celebrated ceo recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. In todays column i interview vineet nayar, ceo of hcl technologies, one of the largest i. Turning conventional management upside down harvard business press, june 2010. In order to really grow, a company will need to make two changes.